Refund Policy

Planning fee

Our planning fee covers the time, design and coordination work carried out once you confirm you'd like to proceed after your discovery call. Because this work begins immediately:

— Full refund if you cancel within 48 hours of paying the planning fee, provided your proposal has not yet been delivered.

— 50% refund if you cancel more than 14 days before your first Signature Experience date, after the proposal has been delivered.

— No refund of the planning fee within 14 days of your weekend, as coordination work and supplier commitments are already underway.

Add-ons

Villa styling, gift bags, merch, photography and surprise moments are refundable in full up to 7 days before your weekend. Within 7 days, these are non-refundable once supplier orders (flowers, printing, bookings) have been placed.

Third-party bookings

Villas, yacht charters, transfers and venues are paid directly to their providers and follow that provider's own cancellation and refund terms, which we will always share with you before you book. As your coordinator, we'll help you navigate a change or cancellation in good faith, but the supplier's policy governs the refund itself.

How to request a refund

Email support@coveandmore.com with your name and enquiry date. We'll confirm eligibility and process any due refund within 10 business days to your original payment method.